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At that time, I purchased a home warranty with Allied so I have been a member for 11 years. I first had an issue with a gas oven and they sent out a company, which I paid the 60 dollar copay and the repair was done. Just this year, I had a different issue with the same oven. Called AHW, they sent out a different vendor, paid 60 dollars and repair was done in two trips out to my home.

From our experience, the few home warranty companies that do provide home maintenance services usually stick to pest control or rekey. OneGuard Home Warranties provides carpet cleaning, window cleaning, sprinkler repair, weed kill treatment, landscaping and numerous other services. While researching plans from OneGuard Home Warranties, we were impressed by the eclectic selection of home maintenance services. We believe these services can definitely help homeowners save money in the long run and maintain the well-being of their home.
Complaint Review: Allied Home Warranty - Houston Texas
It is all owned by NRG and the right hand has no idea what the left hand is doing. You cannot ask for a different service person as they are all owned NRG.. If they treat a broker that way, I worry how they would treat one of my clients.

Other than component-based exclusions, there are several general exclusion standards. For example, OneGuard Home Warranties does not cover systems and appliances under a manufacturer’s warranty or a homeowner’s insurance policy, nor do they cover systems classified as commercial. A more comprehensive list of exclusions should be available in your contract under the “Limitations of Liability” section. OneGuard Home Warranties was founded by property managers in 1990 and has grown into a one-stop-shop for home care and maintenance. The company offers a unique combination of home warranty plans and home maintenance services, such as pest control and carpet cleaning.
AUTHOR: Jim - (U.S.A.)
File a complaint with the state agency that licenses them, the Texas Real Estate Commission. Search for "TREC residential service program" and click the link for complaints. In addition I contacted an independent reputable AC company for a second opinion and they too refute Allied Home Warranty's claim.
As a matter of policy, BBB does not endorse any product, service or business. A second time left VMail to inform him that the cost would be large due to the emergency and the cost of the unit. This review was chosen algorithmically as the most valued customer feedback.
Allied Home Warranty Review (
They have also received an impressive 4 out of 5 star rating based on more than 300 customer reviews. Just like other home warranty companies, OneGuard has annual limits to what it will spend for the repair and replacement of a specific system, appliance or service. If the repair cost exceeds the cap for that year, you will have to pay the difference out of pocket. Today’s Homeowner works with an independent reviews team to create evidence-based research that helps our readers make informed decisions. For transparency, we may be compensated if you purchase through a link. My husband and I filed a service request 2 weeks ago for a simple dishwasher repair and it is still not fixed .
He also said springs should have been replaced. Called Allied and they said they are not covering garage door opener because there is a crack in center of door. We told them that the crack is due to install error caused by their tech. BBB Business Profiles are provided solely to assist you in exercising your own best judgment.
Allied Home Warranty phone number
So one of THEIR vendors out for the recommended spring maintenance . They said I need an evaporator coil replaced as it is leaking. They then called me to say it was improper installation and a preexisting condition. Pick your state and we will give you a list of companies that service your state.
They hire subcontractors who provide you irrational estimates, and expect you to pay. I remembered about the blue folder, and quickly gave them a call. No problems, they said, they will send a guy to look at it. They guy came next day, after me calling them multiple times, and explained in broken English , that "the whole outdoors part of the system needs to be replaced".
In my case they refused to fix my plumbing problem under warranty. The NRG technician said NRG would do it, but they would charge me over $8,000 to do it. I ended up paying someone else almost $2,000 less to make the same repairs. How does Allied Home Warranty get an A+ rating with the BBB?

They pay to be a member and the BBB doesn't rate their members low. Do a web search for "BBB pay for ratings" for the story. In my case the BBB just flatly refused to even accept my complaint. The one part of the contract that they honor is the part that prohibits you from suing them. We attempt to partner with many of the companies on our site.
American Home Shield is one of the oldest home warranty companies in the industry. It offers three plans, flexible service fees ($75–$125), and generous coverage caps on numerous systems and appliances. Not to mention, AHS provides 24/7 customer service and respond to claims within 24 hours, 98% of the time. Systems plans cover major home systems like air conditioning, water heaters, and plumbing, while appliance plans protect items like your kitchen refrigerator, dishwasher, and built-in microwave. Combo plans cover a variety of both systems and appliances and customizable plans allow customers to pick and choose which items they want covered under their policy. I called Jon Wayne as they are recommended by my attorney, friends, three local TV stations, and an investigative reporter who is documenting my journey with Allied now.
Discuss the issues you have had with Allied Home Warranty and work with their customer service team to find a resolution. In general, home warranty companies will offer at least two plans that cover a combination of systems and appliances. Popular plan types include systems plans, appliance plans, combination plans, and customizable plans. Plans from OneGuard Home Warranties are very reasonably priced.